The existing medico-legal regulations make it extremely important for hospital staff to treat their patients properly. And the fact that you are providing healthcare and healing to patients should be taken pride in, and that needs to reflect in the hospital environment too.
People of the medical fraternity are under oath to put the patients’ interests on priority and make them feel welcome in the hospital environment. This requires a code of conduct to be followed in the hospital premises crucial for ethical discharging of duties in the hospital setting.
Here are a few rules of etiquette you need to follow if you work at a hospital facility.
1. Don’t let time crunches leave a way for your manners.
So many patients complain that physicians don’t give them enough time or that their problems weren’t solved due to the time constraints leading to the doctors failing to give an ear to the patient’s concerns and ailments.
Undivided and patient attention is required to get to a good diagnosis and achieve patient satisfaction and health, which is of utmost priority.
If you do have a time constraint, sit face to face with the patient, listen to all their concerns and then ask the nurse to follow up with the details.
2. Always greet your patients
A friendly and approachable attitude is key for the successful treatment of patients. Most patients come with a lot of fear of the doctors, and any hostile attitudes and lack of friendly greetings can further intensify their fears and apprehensions.
So always make the patient feel welcome; in fact, the patient should feel relaxed by just looking at you, and your greeting should provide them with reassurance.
Staff members should be able to politely guide the patients with the procedures with a smile.
3. Be well dressed
A proper dress code goes a long way in establishing trust with the patient. Sloppily clad staff will always fill the patient’s mind with doubts and let’s face it, this is a matter of their body and not some machine or a piece of clothing.
People will be extra vary and observant of your dress code and appearance as well as your body language. So, everything needs to portray your reliability and perfection at your job.
4. Undergo training
You need to exercise a lot of restraint while dealing with patients, which requires you to be trained in this specialty. Patients need to be handled with a lot of tact and understanding. Sometimes, a training regime goes a long way in helping staff develop skills to manage extremely apprehensive and hysterical patients.
5. Never complain to patients about staff problems
Always exhibit cordial relations with your fellow staff in front of patients, as any evidence of animosity, along with bad-mouthing, is bad for the image of the hospital establishment. This also raises doubts about your professionalism. Never complain about work environments in front of patients.